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Administracion.gob.es

Electronic Record: FAQs

  1. What is the Spanish Administration's General Electronic Record?
  2. Who can carry out procedures via the Spanish Administration's General Electronic Record? ??
  3. When can I carry out procedures via the Spanish Administration's General Electronic Record?
  4. Who can I submit my application to?
  5. How can I prove my identity?
  6. Can I attach documents to an application submitted via the Spanish Administration's General Electronic Record?
  7. Under what circumstances can documents not be accepted?
  8. Will I obtain an acknowledgement of receipt when submitting an application via the Spanish Administration's General Electronic Record?
  9. Can I receive notifications on the status of my request for registration via the General Electronic Record?
  10. Calculation of time limits
  11. Technical requirements
  12. I have problems when using the General Electronic Record
  13. ANNEX: Electronic Signature

  1. What is the Spanish Administration's General Electronic Record?

    The General Electronic Register of the Spanish Administration (AGE) is a point where documents are presented, and where any request, pleading or communication can be submitted to any administrative body of the Spanish Administration, or other Public Administrations integrated in the Registry Interconnection System, which do not have an electronic procedure or standardised form. The e-Offices of Ministerial Departments and other Public Administrations provide access to electronic services and electronic procedures that have specific standardised forms for most administrative procedures.

  2. Who can carry out procedures via the Spanish Administration's General Electronic Record?

    Natural or legal persons, as well as their representatives.

  3. When can I carry out procedures via the Spanish Administration's General Electronic Record?

    The Spanish Administration's General Electronic Record allows the presentation of applications, written statements and communications every day of the year, 24 hours a day.

  4. Where do I present my request?

    Before all bodies of the Spanish Administration, and before the bodies of Autonomous Communities, Local Entities and Universities that are integrated therein.

    You can consult the list of organisations included.(opens in new window)

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  5. How can I prove my identity?

    With Electronic ID(opens in new window) o digital certificate(opens in new window) recognised as valid (essential requirement).

  6. Can I attach documents to an application submitted via the Spanish Administration's General Electronic Record?

    Yes, documentation can be attached to the basic form, using electronic documents.

    The following file formats are allowed in the General Electronic Record: odm, odt, odg, pdf, jpg, docx, txt, odp, tif, odb, odi, odc, jpeg, png, odf, doc.

  7. Under what circumstances can documents not be accepted?

    If they contain malicious code or any device that may affect the integrity or security of the system.

    In the case of standardised documents, failure to complete fields which are compulsory for the approval of the document, or when it contains incongruities or omissions that prevent it being processed.

  8. Will I obtain an acknowledgement of receipt when submitting an application via the Spanish Administration's General Electronic Record?

    The General Electronic Record will automatically issue a receipt signed electronically, which will contain:

    • An individual record number.
    • The date and time of presentation.
    • A copy of the written statement, communication or application submitted.
    • If there are attached documents, these will be numbered and identified.

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  9. Can I receive notifications on the status of my request for registration via the General Electronic Record?

    If you choose to be notified by SMS and/or e-mail, you will receive a notification when you present your application, and subsequently notification that processing of the application has begun, if applicable.

  10. Calculation of time limits

    The proof of receipt received from the General Electronic Register of the Spanish Administration (AGE) is valid for the purposes of calculating a time frame for presenting the documentation, in accordance with the indications of Article 31 of the Act 39/2015 , of 1 October, on the Common Administrative Procedure of Public Administrations.

  11. Technical requirements for using the Spanish Administration's General Electronic Record.

    To use this service your computer must meet the following minimum technical specifications:

    Operating systems supported:

    • Windows (Vista SP2, 7 SP1 and 8 or later) [Recommended]
    • Not compatible with Windows 8 RT
    • Linux (2.6 or later)
    • Mac OS X (10.6.8 or later)

    Web browsers supported:

    • Microsoft Internet Explorer (9 or later)
    • Google Chrome (4 or later), the AutoFirma client must be installed..
    • Apple Safari (4 or later), the AutoFirma client must be installed.
    • Mozilla Firefox (3.0 or later), the AutoFirma client must be installed.
    As a general rule the certificate must be installed in the operating system except in the case of Firefox where it must be installed in the web browser.

  12. I have problems when using the General Electronic Record.

    If you have any problems, please contact the Administration by calling 060.

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  13. ANNEX: Electronic Signature

    1. What is an electronic signature?

      An Electronic Signature is set of details associated with a message that guarantees the identity of the signatory and the integrity of the message. The signatory will use a special function to generate a 'summary' or 'fingerprint' of the message. This 'summary' or 'fingerprint' will be encoded with a private key to produce an electronic signature that will be attached to the original message when it is sent. You can check that the message was not modified after it was created because you can generate the same summary or fingerprint by applying the same function to the message. You can also check the identity of the sender, by decoding the electronic signature with the signatory's public key, which will again produce the summary or fingerprint of the message.

    2. What is a Digital Certificate?

      The Digital Certificate(opens in new window) is a digital document that contains your identification details, among other things. The Certificate allows you to identify yourself on the Internet and to exchange information with other people in the certainty that only you and your contact can access it.

      This service requires you to have a personal digital certificate that complies with the X.509 v.3 standard installed in your web browser.

    3. How can I obtain a Digital Certificate that complies with the X.509 standard?

      Via a Service provider of qualified Certification. It can find the list of Service Suppliers of Certification in the Electronic Service provider' search engine of Qualified Confidence(opens in new window) .For this you, choose in the chart of reliable electronic services qualified the service " qualified electronic certificate expedition of electronic signature ".

    4. How do I install a Digital Certificate in my Internet Explorer web browser?

      To import personal certificates in your Internet Explorer web browser follow these steps:

      Access the Tools menu, select Internet options and then the Content tab. Click Certificates and select the Personal window.

      Click Import. A wizard will guide you through the process. Click Next and enter the name of the file that contains the certificate you wish to import. Click Next.In the next window you can enter a password if you wish. Type it and check the box "Mark this key as exportable" so that you can export the certificate with its private key. Click Next.

      Leave the default option and click Next.

      The next window shows the properties of the certificate you have imported. Click OK. Finally you will see a message informing you that the certificate has been imported successfully.

    5. How do I install a Digital Certificate in my FireFox web browser?

      To import personal certificates in your Mozilla Firefox web browser follow these steps:

      In the Tools menu select Options and then Advanced. Click View certificates and select the Your certificates tab.

      Click Import. A wizard will guide you through the process. Click Next and enter the name of the file that contains the certificate you wish to import. Click Next.In the next window enter the password used to encrypt the certificate.Finally you will see a message informing you that the certificate has been imported successfully.

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